The Importance of Moral Leadership in Human Services
By Chris Shaak, CEO, Excentia Human Services
In human services, our work centers on people, their dignity, their potential, and their right to meaningful lives. This purpose brought me to the field and still inspires me. But purpose alone is not enough during tough times. So, what is moral leadership?
For me, moral leadership is about doing what is right, even when it is hard. It means choosing integrity over what is easy, listening before reacting, and holding on to our values when they are tested. This is not just a management strategy; it is our responsibility.
🔹 Trust As Our Foundation
Families and individuals trust us deeply. We show respect for that trust by being honest and consistent, even when conversations are tough. We also take responsibility for our mistakes. Trust grows slowly, through our daily choices, and we should never take it for granted.
🔹 Supporting the People Who Support Others
Working in human services is both challenging and personal. Our staff deserves respect, fairness, and a workplace where their voices count. When leaders show accountability and compassion, people feel safe speaking up, learning, and doing their best work.
🔹 Putting People First, Always
Every decision, whether strategic, financial, or operational, affects people. Moral leadership means first asking, “What does this mean for the people we support?” Person-centered work is not just a program; it is our promise to respect each person’s dignity and independence.
🔹 Leading by Example in our Organization
As a well-known organization in Lancaster and Lebanon Counties, we lead by example. How we act in partnerships, in tough conversations, and in public shapes our community’s view of inclusion and belonging. Doing the right thing, even quietly, builds trust and increases our impact.
🔹 Values That Sustain Us Long Term
Nonprofits last not just because of strong finances, but because of trust, integrity, and steady values over time. When our actions match our mission, even when no one is watching, people notice. This alignment keeps families, staff, and supporters believing in us for years to come.
Moral leadership ensures our work is not just effective but also honorable. It keeps us focused on people, not just on delivering services. It reminds us that leadership, at every level, is about doing what is right.
If these ideas speak to you, I would like to hear how moral leadership appears in your work or organization.